When you call CBL, while our staff is in the office, one of us will answer your call and gather information from you. We will ask the basic questions like your name, address, telephone number. We will also ask how CBL Floors can help you with your flooring project. It is helpful to provide us with a general idea of what type of flooring you are interested in. This information will be given to one of our owners Frank or Diane on what we call our “customer information intake” form. Diane or Frank will call you to review with you and fine-tune your project’s scope and materials. An in-home appointment and measure will be scheduled with you by them. Our feedback so far from our customers during March & May have been amazing. On most first visits they can bring out samples that will be just what you are looking for!